Unable to View Candidate Details?

If you are unable to view candidate details on NaukriApp, it may be due to verification, subscription, or account settings. To protect both employers and job seekers, we restrict access until certain requirements are completed. Here’s a detailed guide to help you resolve this issue.

1. Complete Your Company Profile

Candidate details are visible only to employers with a complete company profile. Ensure that your company name, address, contact person, and official email are filled correctly.

2. KYC Verification Pending

If your KYC documents (GST, PAN, Udyog Aadhaar, etc.) are not verified, candidate information may remain hidden. Upload valid documents in PDF or JPG format for verification.

3. Subscription or Plan Limitations

Free job posts may have restricted access to candidate data. To unlock complete resumes and contact details, you may need to purchase credits or upgrade your subscription plan.

4. Job Post Status

If your job is under review, inactive, or expired, candidate details will not be accessible. Ensure that your job is active and visible to applicants.

5. Privacy Choices of Candidates

Some candidates choose to hide their contact information for privacy reasons. In such cases, only limited details will be visible until the candidate shares them directly.

6. Account Restrictions

If your account has billing issues, pending verification, or policy violations, candidate access may be temporarily disabled. Clear all pending issues to regain access.

Steps to Fix the Issue

• Update your company profile completely
• Upload and verify KYC documents
• Check your subscription or purchase credits
• Ensure your job post is active and approved
• Check Employer Dashboard for any pending notifications

Tips for Quick Access

• Get KYC verified for full candidate access
• Upgrade to a premium plan for unlimited views
• Respond quickly to candidates to build trust
• Use filters to shortlist the most relevant applicants

Conclusion

Unable to view candidate details usually indicates incomplete verification, limited access, or job post restrictions. By completing your company profile, upgrading your plan, and keeping your jobs active, you can unlock full candidate details and improve your hiring process.

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