1. Scope & Applicability

• This policy applies to all paid products and services offered by NaukriApp.
• Products include paid job postings, featured listings, subscription plans, resume database access, and other value-added services.
• Free services, promotional credits, or trials are excluded unless explicitly stated.

2. Guiding Principles

• We seek to be fair and consistent towards customers while protecting the platform from misuse.
• Refunds are exceptions, not the rule — considered where there is clear error, non-delivery, or duplicate charges.
• Our approach aligns with industry standards (LinkedIn, Indeed, Monster, Naukri).

3. Definitions

• Purchase: Any completed payment transaction.
• Service Not Delivered: When NaukriApp fails to provide the purchased service.
• Duplicate Charge: More than one identical charge for the same service.
• Credit: A non-cash refund issued for future purchases.

4. When Refunds May Be Granted

• Duplicate Payment
• Service Non-Delivery
• Material Service Failure
• Billing Errors
• Provider Breach

5. When Refunds Will NOT Be Granted

• Change of mind after service activation
• Unsatisfactory hiring results
• Requests outside refund window
• Services already consumed
• Violation of Terms
• Unrealistic advertising expectations

6. Refund Types & Method

• Account Credit: Default refund method
• Pro-rata Cash Refund: Considered for subscriptions if allowed
• Full Cash Refund: Rare, only for non-delivery or duplicate charges
• Chargeback Handling: Investigated carefully; invalid disputes may attract penalties

7. Special Cases

• Campaigns / Featured Listings: Full refund or re-run if not delivered
• Subscriptions: Pro-rata refund only if stated in plan
• Training / Add-ons: Refund based on usage %

8. Refund Request Process

1. Email support@naukriapp.in with subject line "Refund Request — [Order ID]"
2. Include Order ID, date, product, payment details, and reason
3. Acknowledgement in 2 business days
4. Investigation within 7–15 business days
5. Approved refunds processed in 3–10 business days

9. Time Limits

• 90 days from payment for refund requests
• Subscriptions must be cancelled before next billing cycle
• Late requests generally denied

10. Evidence & Investigation

• Logs, screenshots may be required
• Verification of job live dates, impressions, or resumes delivered
• Decisions based on system & bank records

11. Taxes, Fees & Deductions

• Refund covers service fee; taxes/gateway charges may not be refundable
• Bank reversal charges may apply

12. Chargebacks & Disputes

• We investigate all chargebacks
• Fraudulent disputes → account suspension
• Contact support before chargebacks

13. Illustrative Examples

• Duplicate charge → Full refund
• Service not activated → Full refund/credit
• Change of mind → No refund
• Subscription cancelled mid-cycle → Pro-rata refund only if policy allows

14. Third-Party Services

• Payments via reseller follow reseller’s policy
• Corporate payments handled by contract terms

15. Industry Comparison

NaukriApp’s refund rules are similar to major platforms like LinkedIn, Indeed, Monster and Naukri.com — where refunds are limited, often credit-based, and exceptions apply only in clear error or breach cases.

16. Support & Contact

• Billing queries: billing@naukriapp.in
• General support: support@naukriapp.in
• Include Order ID and clear description for faster handling

17. Record Retention & Privacy

• Transaction logs retained for a reasonable period
• Personal data handled under Privacy Policy

18. Modifications

• Policy updates posted in Help Center
• Material changes may be emailed to active customers

19. FAQ

• Q: Is every purchase refundable?
  A: No, only for duplicate, non-delivery, or proven error.
• Q: How long does it take?
  A: 7–15 days for decision, 3–10 days for processing.
• Q: Will I always get cash?
  A: Not always — credits may be issued.
• Q: Who to contact?
  A: Billing team first, not bank chargeback.

20. Legal & Miscellaneous

• Subject to NaukriApp Terms of Use
• Liability capped at amount paid