How to Unlock the Candidates Details?

If you cannot view full candidate details on NaukriApp, it usually means that some verification, subscription or job settings are pending. Below is a clear step-by-step guide to help you unlock candidate contact information and resumes quickly and securely.

1. Complete Your Company Profile

Ensure your company profile is fully filled: company name, address, contact person, official email, and company size. Incomplete profiles may limit access to candidate data.

2. Finish KYC Verification

Upload the required company and personal/HR documents (PDF or JPG) and wait for KYC approval. KYC verified employers are granted full access to candidate contact details.

3. Check Your Subscription / Plan

Some detailed candidate information or resume downloads require a paid plan or credits. Verify your current plan and upgrade if necessary to unlock premium features.

4. Make Sure the Job Post Is Active

Candidate details are accessible only for jobs that are active and not expired, hidden, or under review. Reactivate or repost the job if needed.

5. Accept Platform Terms for Data Access

Some privacy and data-sharing consent checkboxes must be accepted in your account settings before contact details are shown. Check your account settings for any pending confirmations.

6. Use the Correct Employer Dashboard Section

Navigate to Employer Dashboard → My Jobs → View Candidates. Use the “View Details” or “Download Resume” button for each applicant.

7. Check Candidate Privacy Choices

Some candidates choose to hide contact details publicly. In such cases you may only see limited profile info unless the candidate grants permission or applies directly.

8. Clear Any Billing or Account Holds

Pending payments, failed transactions, or account restrictions may block access. Resolve billing issues from the Billing page or contact support.

9. Use Filters and Shortlist Correctly

Apply filters (experience, location, skills) to surface quality candidates. Shortlisting or moving a candidate to “interview” state may reveal their contact details in some workflows.

10. Resume Download / View Limits

Some plans limit the number of resume downloads per month. Check your quota and purchase additional credits if required.

11. Check Notifications & Emails

Sometimes contact details are shared via email notifications. Ensure your account email is verified and check the registered inbox and spam folder.

12. Wait for KYC / Review Timelines

KYC or job reviews typically take 24–48 hours. If you recently submitted documents, allow the team to complete verification before rechecking access.

13. Contact Support for Persistent Issues

If you have completed all steps and still cannot unlock details, contact our support: support@naukriapp.in or billing at billing@naukriapp.in. Provide Order ID, Job ID and screenshots for faster help.

14. Security & Privacy Reminder

NaukriApp shares candidate details only after verifying employers and ensuring compliance with privacy rules. This protects candidates and maintains trust on the platform.

15. Quick Checklist to Unlock Now

• Complete company profile
• Submit KYC documents (PDF/JPG)
• Confirm your subscription/credits
• Ensure job post is active
• Accept data access terms in settings

Conclusion

By following the steps above you can usually unlock candidate contact details within a short time. Verified and subscribed employers get the best access and most reliable candidate information on NaukriApp.

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