Balance Deducted, Didn't Get Calls

We understand that it can be frustrating when your balance is deducted but you do not immediately receive calls from candidates. Please note that NaukriApp only provides access to candidate details and visibility of your job post. The final step—candidates applying or contacting you—depends on multiple factors.

1. Balance Deduction Explained

Whenever you unlock candidate details or use a paid feature, the system deducts the balance/credits from your account. This deduction confirms that you have successfully availed the service. However, it does not guarantee instant candidate calls.

2. Why You May Not Get Calls Immediately

• Candidate may not be actively looking for a job at the moment.
• Your job description may not clearly match the candidate’s expectations.
• Candidate might prefer email over phone or WhatsApp communication.
• Response rate can depend on salary offered, location, and job role.

3. How to Increase Your Chances of Getting Calls

• Write a clear and attractive job description with accurate details.
• Offer competitive salary and mention perks or benefits clearly.
• Contact candidates via WhatsApp or email immediately after unlocking.
• Follow up politely if candidates do not respond the first time.

4. NaukriApp’s Role

NaukriApp ensures that your balance is used fairly to provide you access to genuine candidate profiles. Once the details are unlocked, the responsibility of communication and follow-up rests with the employer. We do not guarantee candidate calls as hiring success depends on multiple external factors.

5. Tips to Get Better Responses

• Send professional and short messages when contacting candidates.
• Mention the job title, company name, and interview process clearly.
• Reach out during working hours for better chances of response.
• Try contacting multiple candidates to improve results.

Conclusion

Balance deduction confirms that you have successfully used the paid service. If you do not get calls, it may be due to candidate preferences, job expectations, or other external reasons. By improving your job post quality and following professional communication practices, you can maximize responses and ensure better hiring outcomes.

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